Posts Tagged: Google


15
Feb 10

Where’s the proof? Google, the luge and the reliability of online news sources

Over the week­end, the social web has been rife with news that Google decided to with­draw a homepage illus­tra­tion depict­ing a luge com­pet­itor, which was pub­lished within hours of the tragic death of Geor­gian luge ath­lete, Nodar Kumaritashvili, during train­ing for the Van­couver 2010 Winter Olympic Games.

Accord­ing to the New York Daily News, Google made the decision fol­low­ing a ‘tor­rent of slams’ from Twit­ter users while Mash­able pub­lished its own post citing the NY Daily News’ story - ‘Google Pulls Olympic Luge Logo After Back­lash’. So far, Mashable’s post has been retweeted almost 1,000 times.

To a less sen­sa­tion­al­ist extent, ZDNet was also in on the act.

The prob­lem is, I am not con­vinced that the story is true.

By coincidence, I’d planned to write a post about the fine edit­or­ial line between what public taste con­siders ‘OK’ and ‘Not so OK’ based on the alleged ‘back­lash’ against Google’s choice of homepage image.

So I was scour­ing web tools like  Social Men­tionTopsyTweetm­emeBing and Google to trace the timeline of the story.

Having tried to dis­cover all the tweets I can — and I admit that I’m not neces­sar­ily using all-singing-all-dancing ana­lyt­ics applic­a­tions here — there is pre­cious little evid­ence of an alleged  ‘back­lash’ against the Google homepage at all; cer­tainly not enough to claim Google had cracked under pressure.

Yes there were plenty of exclam­a­tions of sur­prise at the choice of illus­tra­tion, but retweets of Mashable’s story out­strips these rel­at­ively neut­ral men­tions by at least 10 to 1.

So I am not con­vinced that Google did make a decision to with­draw the image as the NY Daily News — and sub­sequently Mash­able — claim in their headlines.

I am all the more uncer­tain because of the final para­graph in the New York Daily News art­icle which reads:

“Google did not respond to an e-mail about the logo on Sat­urday, when the search engine turned up 121,000 matches for the late luger’s name.”

Put that state­ment at the top of the story and the story should fall flat on its face.

So this appears to be a claim by the New York Daily News citing a hand­ful of tweets and with no state­ment from Google to either con­firm or deny that they made a decision to with­draw the homepage image. The claim has been repeated by Mash­able and — sube­sequently — by close to 1,000 people on Twitter.

Why am I so bothered about it?

Just ima­gine if it was an individual’s repu­ta­tion — your repu­ta­tion — that was sub­ject to the same exper­i­ence rather than a huge brand like Google.

Maybe Google did make a decision. But where is evidence?

I’ve no idea about the repu­ta­tion of New York Daily News, but Mash­able — which is gen­er­ally good at labelling rumours rumours — is an import­ant source of news for the social web com­munity. It is import­ant that edit­or­ial brands like these safe­guard their own repu­ta­tions by respect­ing the repu­ta­tion of others — no matter how newsworthy.

Both should for­feit the clicks by stick­ing to the prin­ciple that com­ment is free, but facts are sacred.


13
Jan 10

Google, China and my ‘I told you so’ moment

Pic­ture: Geoff Sowery

The polit­ical effect — as well as the effect upon brands — of social­ised media has been a source of con­stant fas­cin­a­tion for me over the course of the past 18 months. I’ve pasted below an excerpt from a post I pub­lished last July that alluded to the topic.

The post’s con­tent is rel­ev­ant because, today, Google has delivered an abso­lute blinder of a case study, the con­sequences of which may be pored over by gen­er­a­tions to come.

By declar­ing that it will no longer censor search res­ults Google (a ‘vir­tual’ state) and China (a ‘nation’ state) are at log­ger­heads over ter­rit­orial encroachment.

If you read Google’s state­ment, just note its tone.

This isn’t a brand speak­ing; it’s a supra-national organ­isa­tion that is lever­aging its power to make a dip­lo­matic point by rap­ping the civil liberty and polit­ical con­duct knuckles of a global mil­it­ary and eco­nomic superpower.

Des­pite the fact that Google is dwarfed by the per­ceived scale and power of the Chinese state, that doesn’t pre­vent it from trying out its devel­op­ing dip­lo­matic muscles, and nor does it lessen its chances of bring­ing its dip­lo­matic influ­ence to bear. (After all, the United King­dom has been dis­pro­por­tion­ately influ­en­tial in global dip­lomacy for gen­er­a­tions des­pite it being a small island without an empire as per­vas­ive as Google’s.)

That’s the point I made in my ori­ginal post excerpt; and that’s the the sig­ni­fic­ance of Google’s move today. ‘States’ are ‘ima­gined com­munit­ies’ with pop­u­la­tions. In China’s case, it’s inhab­it­ants of a phys­ical area; in Google’s its users — and not ‘consumers’ — in an ima­gined space. What’s more, Google’s pop­u­la­tion of users is likely to be con­sid­er­ably higher than China’s.

Nat­ur­ally, Google will bene­fit from the back­ing of world gov­ern­ments over its stance, but it won’t be rep­res­en­ted by them.

That is because Google’s cur­rency is real­is­able know­ledge which tran­scends national bound­ar­ies in a way that phys­ical branded products simply cannot. So, while Google may have been foun­ded in the United States, its cul­tural roots and pop­u­la­tion is world­wide. If Coca Cola made a sim­ilar stand, it just wouldn’t muster a frac­tion of the global gasp that Google’s announce­ment has caused.

Here’s what I wrote back in July:

What’s really going on: The new socialism

What’s really hap­pen­ing, though, is fas­cin­at­ing and takes me back to one of the few books I read at uni­ver­sity which struck me as interesting.

It was called ‘Ima­gined Com­munit­ies’ by a guy called Bene­dict Ander­son. It was about polit­ical nation­al­ism, but his thesis still stands today  –  in fact, it’s prob­ably more per­tin­ent  –  because he sug­ges­ted that the media (print) had been the primary dynamic enabling the concept of ‘nations’ to thrive. It fol­lows that, if the media becomes frag­men­ted but easily access­ible to most people, then there’s a cor­res­pond­ing frag­ment­a­tion and pro­lif­er­a­tion of ‘ima­gined communities’.

It’s why nations like China are para­noid about the power of Google to spread ideas that have the poten­tial to create dis­son­ance between compli­ance to the state and pur­suit of per­sonal ambi­tion  –  Uighurs/Han Chinese unrest may be an early indic­a­tion of this.

It’s also why sects do weird things  –  because their ima­gined com­munity tran­scends the con­sen­sual ima­gined com­munity of most of the people around them.

Your ima­gined com­munity shifts and changes through­out the day, depend­ing on con­text. So you might be part of a work-based com­munity right now, or a member of a pro­fes­sion this after­noon, a com­muter at the end of the day, an actor in ama­teur theatre tonight, a father, a sister or brother or friend. If you’re in the UK, its unlikely that you’ll be Eng­lish or Brit­ish, unless events take a remark able turn, but you may well be a towny, vil­la­ger or seasider.

So what’s hap­pen­ing has been described by Kevin Kelly at Wired as a ‘new social­ism’; tech­no­logy is enabling people to real­ise the poten­tial of social con­nec­tions, of whichever hue, for all sorts of dif­fer­ent reas­ons and outcomes.

So we’re living through an ism, but it’s not ideo­lo­gical; it’s sociological.

And I think it’s bril­liant because the desire to apply rational seg­ment­a­tion models to deeply unpre­dict­able human beings is being chal­lenged by the diversity and access­ib­il­ity of media.

Here’s the ori­ginal post (you”ll need to scroll down to see where the excerpt featured)


3
Sep 09

Google’s move heralds dawn of ‘signature interaction’

Res­taur­ants are always on a mis­sion to rustle one up, TV game shows spawned an entire genre of them, and you and me have a unique one.
Sig­na­tures — whether its dishes, tunes or hand­writ­ten monik­ers — are about to become the next big thing.
As Mash­able repor­ted yes­ter­day, Google has suc­cess­fully secured the US patent to its own sig­na­ture inter­ac­tion design — namely the search box and two but­tons — after a five-year campaign.
There’s a degree of dis­quiet eman­at­ing from the blogs and com­ment pages of the blo­ger­ati over Google’s move. But why should Googlest­and idly by while other brands — who simply didn’t get their first — mimick the inter­act­ive char­ac­ter­ist­ics that were uniquely and bril­liantly invent­ive at the time?
The way in which users inter­act with Google’s search homepage is as dis­tinct­ive as its rather bizarre visual iden­tity; in fact its part of its identity.
So Google has every right to be jus­ti­fi­ably proud of its dis­tinct­ive­ness. That’s why I applaud them for making the first move to pro­tect their brand in this way.
And they won’t be the only ones to do it either. Patent offices world­wide will prob­ably find them­selves deluged with patent applic­a­tions within a matter of weeks (if not days).
Coin­cid­ent­ally, I wrote a brief on behalf of a client about 3 weeks ago now, which has just been pitched to some fine digital cre­at­ive agencies.
It sets them the task to deliver a ‘sig­na­ture digital inter­act­ive exper­i­ence’ for my client.
Strictly speak­ing its not a design brief; it’s a stra­tegic goal for the brand.
I’m asking them to deliver some­thing as dis­tinct­ive as Google; some­thing that is uniquely theirs.
That’s no mean feat as I know only too well from my time as an account dir­ector for TGI Friday’s and their obssess­ive pur­suit of the sig­na­ture ‘main’ that sets them apart from the me-toos.
The trick is to hone your own sig­na­ture and stand out; and not try to be just like Google.

Res­taur­ants are always on a mis­sion to rustle one up, TV game shows spawned an entire genre of them, and you and me have a unique one.

Con­tinue reading →


15
Jun 09

Waving not drowning (and other cliches)

No doubt about it, Google Wave has the poten­tial to rein­vent the art of elec­tronic conversation.

In fact, at the risk of peak­ing in admir­a­tion too soon, I’d sug­gest that Wave is at least as sig­ni­fic­ant as the print­ing press.

Con­tinue reading →