13
Jan 10

Google, China and my ‘I told you so’ moment

Pic­ture: Geoff Sowery

The polit­ical effect — as well as the effect upon brands — of social­ised media has been a source of con­stant fas­cin­a­tion for me over the course of the past 18 months. I’ve pasted below an excerpt from a post I pub­lished last July that alluded to the topic.

The post’s con­tent is rel­ev­ant because, today, Google has delivered an abso­lute blinder of a case study, the con­sequences of which may be pored over by gen­er­a­tions to come.

By declar­ing that it will no longer censor search res­ults Google (a ‘vir­tual’ state) and China (a ‘nation’ state) are at log­ger­heads over ter­rit­orial encroachment.

If you read Google’s state­ment, just note its tone.

This isn’t a brand speak­ing; it’s a supra-national organ­isa­tion that is lever­aging its power to make a dip­lo­matic point by rap­ping the civil liberty and polit­ical con­duct knuckles of a global mil­it­ary and eco­nomic superpower.

Des­pite the fact that Google is dwarfed by the per­ceived scale and power of the Chinese state, that doesn’t pre­vent it from trying out its devel­op­ing dip­lo­matic muscles, and nor does it lessen its chances of bring­ing its dip­lo­matic influ­ence to bear. (After all, the United King­dom has been dis­pro­por­tion­ately influ­en­tial in global dip­lomacy for gen­er­a­tions des­pite it being a small island without an empire as per­vas­ive as Google’s.)

That’s the point I made in my ori­ginal post excerpt; and that’s the the sig­ni­fic­ance of Google’s move today. ‘States’ are ‘ima­gined com­munit­ies’ with pop­u­la­tions. In China’s case, it’s inhab­it­ants of a phys­ical area; in Google’s its users — and not ‘consumers’ — in an ima­gined space. What’s more, Google’s pop­u­la­tion of users is likely to be con­sid­er­ably higher than China’s.

Nat­ur­ally, Google will bene­fit from the back­ing of world gov­ern­ments over its stance, but it won’t be rep­res­en­ted by them.

That is because Google’s cur­rency is real­is­able know­ledge which tran­scends national bound­ar­ies in a way that phys­ical branded products simply cannot. So, while Google may have been foun­ded in the United States, its cul­tural roots and pop­u­la­tion is world­wide. If Coca Cola made a sim­ilar stand, it just wouldn’t muster a frac­tion of the global gasp that Google’s announce­ment has caused.

Here’s what I wrote back in July:

What’s really going on: The new socialism

What’s really hap­pen­ing, though, is fas­cin­at­ing and takes me back to one of the few books I read at uni­ver­sity which struck me as interesting.

It was called ‘Ima­gined Com­munit­ies’ by a guy called Bene­dict Ander­son. It was about polit­ical nation­al­ism, but his thesis still stands today  –  in fact, it’s prob­ably more per­tin­ent  –  because he sug­ges­ted that the media (print) had been the primary dynamic enabling the concept of ‘nations’ to thrive. It fol­lows that, if the media becomes frag­men­ted but easily access­ible to most people, then there’s a cor­res­pond­ing frag­ment­a­tion and pro­lif­er­a­tion of ‘ima­gined communities’.

It’s why nations like China are para­noid about the power of Google to spread ideas that have the poten­tial to create dis­son­ance between compli­ance to the state and pur­suit of per­sonal ambi­tion  –  Uighurs/Han Chinese unrest may be an early indic­a­tion of this.

It’s also why sects do weird things  –  because their ima­gined com­munity tran­scends the con­sen­sual ima­gined com­munity of most of the people around them.

Your ima­gined com­munity shifts and changes through­out the day, depend­ing on con­text. So you might be part of a work-based com­munity right now, or a member of a pro­fes­sion this after­noon, a com­muter at the end of the day, an actor in ama­teur theatre tonight, a father, a sister or brother or friend. If you’re in the UK, its unlikely that you’ll be Eng­lish or Brit­ish, unless events take a remark able turn, but you may well be a towny, vil­la­ger or seasider.

So what’s hap­pen­ing has been described by Kevin Kelly at Wired as a ‘new social­ism’; tech­no­logy is enabling people to real­ise the poten­tial of social con­nec­tions, of whichever hue, for all sorts of dif­fer­ent reas­ons and outcomes.

So we’re living through an ism, but it’s not ideo­lo­gical; it’s sociological.

And I think it’s bril­liant because the desire to apply rational seg­ment­a­tion models to deeply unpre­dict­able human beings is being chal­lenged by the diversity and access­ib­il­ity of media.

Here’s the ori­ginal post (you”ll need to scroll down to see where the excerpt featured)


04
Jan 10

A dash of Balsamiq broke my resolve

Bal­samiq: Even though it appears to use Comic Sans, I reckon it’s still a ground-breaking innovation

Until now, I’ve res­isted the urge to make any pre­dic­tions for the new decade, but a link posted on Twit­ter yes­ter­day by 37SignalsJason Fried just about broke my resolve. (Besides, I’d already made my pre­dic­tions in a post at MRM’s site in Novem­ber last year…)

It’s for a really smart app called Bal­samiq, which allows teams to rap­idly trans­late ideas for soft­ware, web­sites or apps into live mock-ups.

So what’s this got to do with brand building?

Well forget what Bal­samiq does for a moment and think, instead, of the effect of its applic­a­tion: It com­pletely messes up the for­mu­laic, tried and tested, chartered-institute-of-chartered-charterers dogma that has the tend­ency to squeeze the life out of great ideas before they’ve seen the light of day.

An applic­a­tion like this offers a tool for genu­inely agile design of web-based ser­vices; it allows people — espe­cially inten­ded users — to road-test ideas without those count­less meet­ings and doc­u­ments that are inten­ded to fine-tune a spe­cific­a­tion (which prob­ably only works in theory anyway).

Bal­samiq is fur­ther evid­ence of a shift away from the packaged-up-to-perfection pre­scrip­tion of the mass media model.

Why? Because it enables teams to col­lab­or­at­ively har­ness the poten­tial of the social web in order to design, build, test and launch an idea more swiftly than would have been pos­sible only a matter of months ago. It cuts out layer upon layer of unne­ces­sary bur­eau­cracy in order to let people use it and — so — improve it.

Just con­sider how counter-intuitive a tra­di­tional mar­ket­ing approach would seem stacked up against the idea driv­ing Balsamiq.

Last Novem­ber, I pre­dicted that three vital dis­cip­lines would sur­vive the col­lapse of the tra­di­tional mass media model: live events, inter­ac­tion design and con­ver­sa­tion. (I explained why in my ‘How to build a brand…’ presentation).

Like Jason Fried’s own Base­camp, Bal­samiq offers real evid­ence of the emer­ging sig­ni­fic­ance of these dis­cip­lines and the col­lapse of the mass media model (that’s the model that spawned news­pa­pers, radio sta­tions, tele­vi­sion chan­nels, call centres, web­sites, market research­ers, media plan­ners, advert­ising agen­cies, event and hos­pit­al­ity agen­cies, spon­sor­ship agen­cies and public rela­tions consultants).

In the past 12 months signs of the dis­tint­er­me­di­ation of the tra­di­tional mass media model have been remark­able: Ashton Kutcher beat CNN to a mil­lion fol­low­ers on Twit­ter, Carter Ruck dropped an injunc­tion in the face of pop­u­lar dis­sent over its Trafigura gag­ging order and Rage Against The Machine beat the X-Factor’s Joe McEld­erry to the Christ­mas Number 1 in the UK.

Des­pite the effects of the shift — which will only accel­er­ate in 2010 — I’m still left won­der­ing how many people in the mar­ket­ing pro­fes­sion have recog­nised the redund­ancy of the tra­di­tional mass media model and, so tra­di­tional pro­mo­tional approaches?


24
Dec 09

So here’s my Twelve Links of Christmas

Fol­low­ers of my tweets may have noticed their twit­ter­ing calm punc­tu­ated by the occa­sional #12linksofChristmas over the past couple of weeks.

These are like­able links that I’ve found enjoy­able, enlight­en­ing or just plain inter­est­ing over the past 12 months.

Humbled by its appar­ent pop­ular­ity, I’ve been asked to pub­lish the Twelve Links in their entirety (with apo­lo­gies for the inclu­sion of the bit.ly links, but speed is of the essence on Christ­mas Eve). So here they are; all in one place.

To read­ers of my blog — because there are some (!) — con­sider this my way of saying ‘thank you’ for paying atten­tion to my sporadic posts from time to time in 2009. Next year, I plan to be a little bit more fre­quent in my postings.

Res­ol­u­tions eh?! Con­tinue reading →


26
Nov 09

Johnston Press and the plucky pay-wall pilot

Accord­ing to holdthefrontpage.co.uk, John­ston Press — owner of the Scots­man and York­shire Post in the UK — intends to pilot a pay-wall for a small number of its local titles as early as next week.

If that’s the case, then this is one exper­i­ment whose out­come will be eagerly anti­cip­ated by many media industry watchers.

Media plan­ners, ad agen­cies and advert­isers — in par­tic­u­lar — will no doubt watch with baited breath to see if con­sumers will cough up for con­tent that, until now, had been freely avail­able online or — even more tra­di­tion­ally — from the news-stand,  local news­agent or delivered through the door.

Con­tinue reading →


24
Nov 09

Why the ‘Aol.’ rebrand is absolutely fine by me

Aol. logo

Earlier tonight I posted a com­ment at the Guardian’s PDA Digital Con­tent blog.

I posted it because Wolff Olins’s work on the AOL logo was get­ting a no-nonsense past­ing on the com­ments board beneath a post detail­ing designer reac­tion to the new look. You can see the post plus com­ments here.

I think the tra­di­tional design world needs to get used to AOL’s rationale — and you can see ex-Google-adman-turned-AOL-CEO Tim Armstrong’s inter­view at the Guardian’s Paid Con­tent — because it strikes me that Wolff Olins has pro­duced a piece of work which, assum­ing AOL’s core product and ser­vice stacks up, has a lot more to do with the sig­ni­fic­ance of its brand in the future than its brand­ing.

Con­tinue reading →